Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the website of NLE INSURANCE AGENCIES PTE. LTD. and to information received through website forms, email contact initiated from the website, and standard website analytics tools. It does not automatically apply to third-party websites, external platforms, or services operated by independent providers even when those services may be linked from this website.

By continuing to use this website, you acknowledge that basic technical and communication information may be processed in accordance with this policy and with applicable legal requirements.

2. Information You Provide Voluntarily

When you contact us, request information, or submit an enquiry, you may provide personal and business-related information such as your name, company name, email address, telephone number, and the details contained in your message.

We ask that you provide only information reasonably necessary for your enquiry and that you avoid sending sensitive information unless specifically requested through an appropriate channel.

3. Technical Information We May Collect

Like most websites, we may automatically receive limited technical information when you visit the site. This can include your IP address, browser type, operating system, referral source, device identifiers, page interactions, and general usage timing.

This information is typically used for security monitoring, performance diagnostics, fraud prevention, and website improvement rather than for direct personal profiling.

4. How We Use Information

Information collected through the website may be used to respond to communications, provide requested information, administer the website, maintain business records, improve usability, prevent misuse, and comply with legal or regulatory obligations.

• to review and respond to enquiries;
• to maintain service quality and internal records;
• to monitor website reliability and security;
• to support compliance, audit, or lawful disclosure requirements.

5. Legal Basis and Operational Necessity

Where applicable, we may process information because it is necessary to answer a request, take steps related to a prospective service relationship, meet legal obligations, protect legitimate business interests, or operate the website in a secure and efficient manner.

Where consent is relevant, it may be requested through website tools such as cookie controls or other notice mechanisms.

6. Disclosure to Service Providers

We do not sell personal information. We may share limited information with service providers that help us operate the website, manage communications, host data, maintain security, or provide technical support, but only where such access is reasonably necessary.

These providers are expected to process information in line with contractual, confidentiality, and operational safeguards appropriate to their role.

7. Data Retention

Information may be retained for as long as reasonably necessary for communication follow-up, recordkeeping, operational analysis, dispute resolution, security review, or legal compliance.

Retention periods may vary depending on the nature of the enquiry, the sensitivity of the data, and whether the information is required for ongoing administrative or legal purposes.

8. Data Security

We apply reasonable technical and organisational safeguards designed to reduce the risk of unauthorised access, alteration, disclosure, or destruction of information handled through this website.

Although no website or transmission method can be guaranteed to be completely secure, we aim to use proportionate safeguards and good-faith operational controls.

9. International Transfers

Depending on the technologies used to operate the website or support communications, information may be processed or stored in jurisdictions outside the visitor’s usual place of access. Where relevant, we seek to ensure that such processing is subject to appropriate contractual or operational protections.

10. Your Choices and Rights

Subject to applicable law, you may have the right to request access to information held about you, request correction of inaccurate information, ask questions about our data practices, or request deletion where retention is no longer necessary.

Requests can be sent to [email protected], and we may need to verify identity before acting on certain requests.